Speaker: Mary Govoni, CDA, RDH, MBA
Date: Tuesday, September 20, 2022
Time: 5:00 pm: Registration
5:30 pm: Dinner
6:30 pm - 8:30 pm: Presentation
Location: The Delaney House
3 Country Club Road
Holyoke, MA 01040
CE: 2
Cost: Valley District Member Dentist: $75
Member Dentist Staff: $65
Non-Members: $85
This event is partially sponsored by CareCredit.
Audience: This program is open to dentists and team members.
Event Overview:
Have you heard members of your team say things like “if only the back office understood that our job is much more than just answering the phone”? Or “we wish the front office appreciated how hard we work back here”? Do you frequently hear team members say: “it’s not my job!”? These are common signs of unresolved conflicts between the administrative and clinical teams in the practice. Left unresolved, these conflicts can negatively impact team morale, patient satisfaction, productivity, profitability, and the overall success of the practice.
In this interactive, energizing course, Mary and Tyler help participants recognize potential areas of conflict, what causes it, and how to implement a system for conflict resolution based on shared responsibilities and accountability. Participants will also learn the importance of developing and following consistent protocols for enhancing the patient care experience and creating a team environment with less tension and stress.
Learning Objectives:
- Define conflict in the context of the workplace
- Discuss techniques for conflict resolution
- Identify common causes of miscommunication and conflict between the business and clinical team members in the dental practice
- Implement strategies for creating a seamless treatment experience for patients
Speaker Bio:
Mary Govoni is an internationally recognized speaker, author, and consultant, working with dental teams for over 40 years on clinical efficiency, infection prevention, ergonomics, green dentistry, and team communication. Mary is a past president and life member of the American Dental Assistants Association, a member of the American Dental Hygienists Association, a member of the Organization for Safety Asepsis and Prevention, the Academy of Dental Management Consultants, the National Speakers Association, and the Speaking and Consulting Network.